Clearing Cache

In this post, I am going to share a secret of resolving 50% of issues in SharePoint. Most of the issues in SharePoint are caused by cache. It may be internet browser cache, InfoPath cache, SharePoint Designer Cache or Microsoft Office Cache.

Internet Explorer:

To clear IE browser cache, click on settings ->Safety->Delete browsing history and hit delete button.

In some cases, deleting cache alone does not help. When a new software or add-ins is installed, the browser setting changes and the functionality in SharePoint sites will not work as  before. To make it functional, click on settings->Internet Options->hit Reset button in Advanced Tab and hit Reset again 

InfoPath Designer:

Whenever form template is modified, we need to save the data and update the form. Instead, we can clear the cache using the below path before opening the form.

%userprofile%\AppData\Local\Microsoft\InfoPath\FormCache3

Delete the folder in the above location

SharePoint Designer

Many of the SharePoint designer issues such as workflows not being loaded are caused by cache. To clear the cache, please follow the below two steps:

First Step:

Delete all the files in %appdata%\Microsoft\Web Server Extensions\Cache

Second Step:

Delete all the files in %userprofile%\AppData\Local\Microsoft\WebsiteCache

Upload Center Cache:

If SharePoint opens the previous version of document instead of new version. clear the cache in upload center

• Go to Start menu in PC and search for Upload Center
• Select the latest upload center in your machine
• Change the highlighted dropdown from “Pending Uploads” to “All Cached Files”
• Delete the cached files. If you have multiple files, go to Settings-> Delete cached File->Delete Cached Information and click on Refresh

Microsoft office

If some error has occurred in opening documents, clear the Microsoft office cache using the below path.

%userprofile%\AppData\Local\Microsoft\Office\16.0\OfficeFileCache

Make sure you delete the cache in correct office version. If you are using Office 2010, delete the cache in 14.0, i.e. in the below path

%userprofile%\AppData\Local\Microsoft\Office\14.0\OfficeFileCache\

If 2013, office\15.0\OfficeFileCache

If 2016, office\16.0\OfficeFileCache

Clearing cache in upload center may not overcome the issue such as error occurred in opening documents. So, I always recommend clearing office cache using this method since this resolves many problems compared to Upload Center.

That’s it! ☺